/* ═══════════════════════════════════════════════════════════════════
   APP SUPORTE — layout 3 colunas (sidebar / lista / detalhe)
   Paleta dark+gold do painel.
   ═══════════════════════════════════════════════════════════════════ */

*, *::before, *::after { margin: 0; padding: 0; box-sizing: border-box; }

:root {
  --bg-page:    #050507;
  --bg-1:       #0a0a0b;
  --bg-2:       #101013;
  --bg-3:       #15151a;
  --bg-4:       #1c1c22;
  --border:     rgba(255, 255, 255, 0.07);
  --border-soft:rgba(255, 255, 255, 0.05);
  --border-strong: rgba(255, 255, 255, 0.14);
  --text:       #ededeb;
  --text-2:     rgba(237, 237, 235, 0.72);
  --text-3:     rgba(237, 237, 235, 0.48);
  --text-4:     rgba(237, 237, 235, 0.28);
  --gold:       #c9a24f;
  --gold-soft:  rgba(201, 162, 79, 0.15);
  --gold-line:  rgba(201, 162, 79, 0.35);
  --green:      #6fc784;
  --amber:      #f5b450;
  --blue:       #71c2dc;
  --red:        #d97c7c;
  --ease:       cubic-bezier(0.16, 1, 0.3, 1);
}

body {
  font-family: 'Inter', system-ui, -apple-system, sans-serif;
  font-size: 14px;
  color: var(--text);
  background: var(--bg-page);
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
  overflow: hidden;
}
a { color: inherit; text-decoration: none; }
button { font-family: inherit; cursor: pointer; }

/* ═══════════════════════════════════════════════════════════════════
   LAYOUT GERAL
   ═══════════════════════════════════════════════════════════════════ */
.sup-layout {
  display: grid;
  /* Sidebar e lista enxutas pro detalhe ganhar espaco (onde fica a
     thread de mensagens). Em telas largas, o detalhe vira a maior
     area por longe -- onde de fato o trabalho acontece. */
  grid-template-columns: 220px 300px 1fr;
  height: calc(100vh - 60px);
  overflow: hidden;
}

/* ═══════════════════════════════════════════════════════════════════
   SIDEBAR
   ═══════════════════════════════════════════════════════════════════ */
.sup-sidebar {
  background: var(--bg-1);
  border-right: 1px solid var(--border-soft);
  padding: 1rem 0.85rem;
  display: flex;
  flex-direction: column;
  gap: 1.2rem;
  overflow-y: auto;
}
.sup-sidebar-head {
  padding: 0.3rem 0.3rem 0.5rem;
  border-bottom: 1px solid var(--border-soft);
}
.sup-eyebrow {
  display: block;
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.22em;
  text-transform: uppercase;
  color: var(--gold);
  margin-bottom: 4px;
}
.sup-title {
  font-size: 1.05rem;
  font-weight: 700;
  letter-spacing: -0.015em;
  color: var(--text);
}

.sup-search {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 7px 10px;
  background: var(--bg-3);
  border: 1px solid var(--border);
  border-radius: 8px;
  color: var(--text-4);
}
.sup-search input {
  flex: 1;
  background: transparent;
  border: 0;
  outline: 0;
  color: var(--text);
  font-family: inherit;
  font-size: 12.5px;
}
.sup-search input::placeholder { color: var(--text-4); }

.sup-section {
  display: flex;
  flex-direction: column;
  gap: 2px;
}
.sup-section-title {
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--text-3);
  padding: 0.4rem 0.4rem 0.5rem;
}

.sup-filter {
  display: flex;
  align-items: center;
  gap: 0.55rem;
  padding: 7px 10px;
  background: transparent;
  border: 0;
  border-radius: 7px;
  color: var(--text-2);
  font-size: 13px;
  font-weight: 500;
  text-align: left;
  transition: background 0.18s var(--ease), color 0.18s var(--ease);
}
.sup-filter:hover {
  background: var(--bg-3);
  color: var(--text);
}
.sup-filter.is-active {
  background: var(--gold-soft);
  color: var(--gold);
}
.sup-filter-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}
.sup-filter-label { flex: 1; }
.sup-filter-count {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-4);
  font-variant-numeric: tabular-nums;
  padding: 0 7px;
  background: var(--bg-3);
  border-radius: 999px;
  min-width: 22px;
  text-align: center;
}
.sup-filter.is-active .sup-filter-count {
  background: rgba(201, 162, 79, 0.18);
  color: var(--gold);
}

/* ═══════════════════════════════════════════════════════════════════
   LISTA DE TICKETS
   ═══════════════════════════════════════════════════════════════════ */
.sup-list {
  border-right: 1px solid var(--border-soft);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--bg-2);
}
.sup-list-head {
  padding: 12px 16px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--text-3);
  border-bottom: 1px solid var(--border-soft);
}
.sup-list-body {
  flex: 1;
  overflow-y: auto;
  padding: 6px 6px 16px;
}

.sup-empty {
  padding: 60px 24px;
  text-align: center;
  color: var(--text-4);
  font-size: 13px;
  line-height: 1.5;
}

.sup-card {
  display: block;
  width: 100%;
  padding: 12px 14px;
  background: transparent;
  border: 1px solid transparent;
  border-radius: 9px;
  text-align: left;
  margin-bottom: 2px;
  cursor: pointer;
  transition: background 0.18s var(--ease), border-color 0.18s var(--ease);
}
.sup-card:hover {
  background: rgba(255,255,255,0.025);
}
.sup-card.is-active {
  background: rgba(201, 162, 79, 0.10);
  border-color: var(--gold-line);
}
.sup-card-row {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: 0.6rem;
}
.sup-card-name {
  font-size: 13px;
  font-weight: 700;
  color: var(--text);
  letter-spacing: -0.005em;
  white-space: nowrap;
  overflow: hidden;
}
.sup-card-time {
  font-size: 10.5px;
  color: var(--text-4);
  flex-shrink: 0;
  font-variant-numeric: tabular-nums;
}
.sup-card-subject {
  font-size: 12.5px;
  color: var(--text-2);
  margin-top: 3px;
  line-height: 1.4;
  font-weight: 500;
  /* Limita a 2 linhas sem usar ellipsis. */
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.sup-card-badges {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 7px;
}
.sup-badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  padding: 3px 7px;
  border-radius: 5px;
  background: var(--bg-3);
  color: var(--text-3);
}
.sup-badge.is-struct           { background: rgba(113,194,220,0.14); color: var(--blue); }
.sup-badge.is-revit-estrutural { background: rgba(249,115,22,0.14);  color: #f97316; }
.sup-badge.is-open             { background: rgba(217,124,124,0.14); color: var(--red); }
.sup-badge.is-in_progress      { background: rgba(245,180,80,0.14);  color: var(--amber); }
.sup-badge.is-resolved         { background: rgba(111,199,132,0.14); color: var(--green); }
.sup-badge-dot {
  width: 5px; height: 5px; border-radius: 50%; background: currentColor;
}

/* ═══════════════════════════════════════════════════════════════════
   DETALHE DO TICKET
   ═══════════════════════════════════════════════════════════════════ */
.sup-detail {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  background: var(--bg-page);
}
.sup-detail-empty {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  color: var(--text-4);
  text-align: center;
  gap: 1rem;
  padding: 1rem;
}
.sup-detail-empty p {
  font-size: 13.5px;
  line-height: 1.55;
}
.sup-detail-content {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
/* Sem isso, o `display: flex` acima sobrescreve o [hidden] e o
   sup-detail-content fica visivel mesmo quando deveria estar oculto
   (mostrando junto com sup-detail-empty -- bug que dividia a tela
   em "Selecione um ticket" no topo + ticket aberto embaixo). */
.sup-detail-content[hidden],
.sup-detail-empty[hidden] {
  display: none !important;
}

.sup-detail-head {
  padding: 22px 32px 18px;
  border-bottom: 1px solid var(--border-soft);
  background: linear-gradient(180deg, rgba(255,255,255,0.018), transparent);
}
.sup-detail-head-inner,
.sup-reply-inner {
  width: 100%;
  max-width: 880px;
  margin: 0 auto;
}
.sup-detail-subject {
  font-size: 1.15rem;
  font-weight: 800;
  letter-spacing: -0.018em;
  line-height: 1.25;
  color: var(--text);
  margin-bottom: 6px;
  /* Permite quebrar normalmente em qualquer largura. */
  text-wrap: balance;
}
.sup-detail-meta {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0.65rem;
  font-size: 12px;
  color: var(--text-3);
}
.sup-detail-meta strong {
  color: var(--text-2);
  font-weight: 600;
}
/* E-mail do solicitante: destaque (e mailto clicavel). E o dado mais
   consultado do cabecalho (pra onde a resposta vai), entao ganha mais
   contraste e tamanho que o resto dos metadados. */
.sup-meta-email {
  color: var(--gold);
  font-weight: 600;
  font-size: 13px;
  text-decoration: none;
  word-break: break-all;
}
.sup-meta-email:hover { text-decoration: underline; }
.sup-detail-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 12px;
}
.sup-action-group {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
  color: var(--text-3);
  text-transform: uppercase;
}
.sup-select {
  background: var(--bg-3);
  border: 1px solid var(--border);
  border-radius: 7px;
  color: var(--text);
  font-family: inherit;
  font-size: 12px;
  font-weight: 600;
  padding: 6px 28px 6px 10px;
  outline: 0;
  appearance: none;
  background-image:
    linear-gradient(45deg, transparent 50%, var(--text-3) 50%),
    linear-gradient(135deg, var(--text-3) 50%, transparent 50%);
  background-position: right 10px center, right 6px center;
  background-size: 4px 4px;
  background-repeat: no-repeat;
  cursor: pointer;
}
.sup-select:focus { border-color: var(--gold-line); }

/* Lista de mensagens do ticket. Padding generoso pra leitura
   confortavel. max-width limita linhas muito longas em telas grandes
   (~85ch eh o sweet spot pra leitura). */
.sup-messages {
  flex: 1;
  overflow-y: auto;
  padding: 22px 32px 28px;
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.sup-messages-inner {
  width: 100%;
  max-width: 880px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.sup-msg {
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 18px 22px;
}
.sup-msg.is-outbound {
  border-color: var(--gold-line);
  background: linear-gradient(180deg, rgba(201,162,79,0.05), rgba(201,162,79,0.01));
}
.sup-msg-head {
  display: flex;
  align-items: center;
  gap: 0.6rem;
  margin-bottom: 10px;
  padding-bottom: 8px;
  border-bottom: 1px solid var(--border-soft);
}
.sup-msg-avatar {
  width: 28px;
  height: 28px;
  border-radius: 50%;
  overflow: hidden;
  background: var(--gold-soft);
  border: 1px solid var(--gold-line);
  display: inline-grid;
  place-items: center;
  flex-shrink: 0;
}
.sup-msg-avatar-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}
.sup-msg-avatar-initials {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.02em;
  color: var(--gold);
}
.sup-msg-author {
  font-size: 13px;
  font-weight: 700;
  color: var(--text);
  flex: 1;
}
.sup-msg-time {
  font-size: 10.5px;
  color: var(--text-4);
  font-variant-numeric: tabular-nums;
  flex-shrink: 0;
}

/* Outbound (resposta da equipe): body_html veio do editor de blocos do
   email-marketing com cores de e-mail (texto #15151a em card branco).
   No painel renderiza em tema dark -- forca tons claros pra ficar
   legivel. !important porque o HTML do email tem inline styles. */
.sup-msg.is-outbound .sup-msg-body,
.sup-msg.is-outbound .sup-msg-body * {
  color: rgba(237, 237, 235, 0.92) !important;
  background: transparent !important;
  border-color: rgba(201, 162, 79, 0.30) !important;
}
.sup-msg.is-outbound .sup-msg-body a {
  color: var(--gold) !important;
}
.sup-msg.is-outbound .sup-msg-body strong,
.sup-msg.is-outbound .sup-msg-body b {
  color: var(--text) !important;
}
.sup-msg-body {
  font-size: 14px;
  line-height: 1.6;
  color: rgba(237,237,235,0.85);
}
.sup-msg-body a {
  color: var(--gold);
  text-decoration: none;
}
.sup-msg-body a:hover { text-decoration: underline; }
.sup-msg-body div + div { margin-top: 6px; }
/* Quando o body for body_html: as cores ja vem injetadas. */

/* Attachments grid */
.sup-attachments {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}
.sup-att {
  display: block;
  width: 150px;
  background: var(--bg-3);
  border: 1px solid var(--border);
  border-radius: 9px;
  overflow: hidden;
  transition: border-color 0.18s var(--ease);
}
.sup-att:hover { border-color: var(--gold-line); }
.sup-att-thumb {
  width: 100%;
  aspect-ratio: 4 / 3;
  background: var(--bg-4);
  display: grid;
  place-items: center;
  overflow: hidden;
}
.sup-att-thumb img {
  width: 100%; height: 100%; object-fit: cover; display: block;
}
.sup-att-info {
  padding: 6px 10px 8px;
}
.sup-att-name {
  font-size: 11.5px;
  font-weight: 600;
  color: var(--text-2);
  line-height: 1.3;
  margin-bottom: 2px;
  word-break: break-word;
}
.sup-att-open {
  font-size: 10px;
  color: var(--gold);
  letter-spacing: 0.04em;
}

/* Box de resposta */
.sup-reply {
  border-top: 1px solid var(--border-soft);
  /* padding-bottom soma a safe-area do iPhone (env = 0 no desktop): sem
     isso, o ultimo botao ficava colado/escondido atras da barra de gestos
     no overlay fixo do mobile. */
  padding: 16px 32px calc(22px + env(safe-area-inset-bottom, 0px));
  background: var(--bg-1);
}
/* Variante "CTA" (botoes grandes, sem textarea inline). Centralizada. */
.sup-reply-cta .sup-reply-inner {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
  text-align: center;
}
.sup-reply-cta .sup-reply-meta {
  font-size: 12.5px;
  color: var(--text-3);
}
.sup-reply-cta .sup-reply-actions {
  justify-content: center;
}
.sup-reply-cta .sup-reply-meta strong { color: var(--text-2); }
.sup-reply-open {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 11px 22px;
  background: var(--gold);
  color: var(--bg-1);
  border: 0;
  border-radius: 9px;
  font-family: inherit;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: 0.02em;
  cursor: pointer;
  transition: background 0.18s var(--ease), opacity 0.18s;
}
.sup-reply-open:hover { background: #dfb66a; }
.sup-reply-open:disabled { opacity: 0.5; cursor: not-allowed; }

/* Grupo dos 3 botoes CTA. */
.sup-reply-actions {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

/* Resposta rapida (ghost dourado). */
.sup-reply-quick {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 10px 16px;
  background: rgba(201,162,79,0.10);
  border: 1px solid var(--gold-line);
  color: var(--gold);
  border-radius: 9px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease), opacity 0.18s;
}
.sup-reply-quick:hover { background: rgba(201,162,79,0.18); }
.sup-reply-quick:disabled { opacity: 0.5; cursor: not-allowed; }

/* Mensagens prontas (ghost neutro): abre a biblioteca de respostas. */
.sup-reply-canned {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 10px 16px;
  background: transparent;
  border: 1px solid var(--border-strong);
  color: var(--text-2);
  border-radius: 9px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease), border-color 0.18s, color 0.18s, opacity 0.18s;
}
.sup-reply-canned:hover {
  background: rgba(255,255,255,0.04);
  border-color: rgba(255,255,255,0.20);
  color: var(--text);
}
.sup-reply-canned:disabled { opacity: 0.5; cursor: not-allowed; }

/* Resolver (verde ghost): encerra o ticket manualmente. */
.sup-reply-resolve {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 10px 16px;
  background: rgba(111,199,132,0.10);
  border: 1px solid rgba(111,199,132,0.40);
  color: var(--green);
  border-radius: 9px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease), opacity 0.18s;
}
.sup-reply-resolve:hover { background: rgba(111,199,132,0.18); }
.sup-reply-resolve:disabled { opacity: 0.5; cursor: not-allowed; }

/* Reabrir (ambar ghost): devolve um resolvido pra "em andamento". */
.sup-reply-reopen {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 10px 16px;
  background: rgba(245,180,80,0.10);
  border: 1px solid rgba(245,180,80,0.40);
  color: var(--amber);
  border-radius: 9px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease), opacity 0.18s;
}
.sup-reply-reopen:hover { background: rgba(245,180,80,0.18); }
.sup-reply-reopen:disabled { opacity: 0.5; cursor: not-allowed; }

/* Descartar (vermelho ghost). */
.sup-reply-discard {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 10px 16px;
  background: transparent;
  border: 1px solid rgba(217,124,124,0.40);
  color: var(--red);
  border-radius: 9px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease);
}
.sup-reply-discard:hover { background: rgba(217,124,124,0.12); }

/* Head da lista vira flex pra acomodar o botao "Limpar tickets". */
.sup-list-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}
.sup-clear-btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  background: transparent;
  border: 1px solid rgba(217,124,124,0.30);
  color: var(--red);
  border-radius: 6px;
  font-family: inherit;
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 0.04em;
  padding: 4px 9px;
  cursor: pointer;
  text-transform: none;
  transition: background 0.18s, border-color 0.18s;
}
.sup-clear-btn:hover {
  background: rgba(217,124,124,0.12);
  border-color: rgba(217,124,124,0.50);
}

/* ═══════════════════════════════════════════════════════════════════
   MINI MODAIS (resposta rapida, descartar, limpar resolvidos)
   ═══════════════════════════════════════════════════════════════════ */
.sup-mini-modal {
  position: fixed; inset: 0;
  z-index: 90;
  display: grid;
  place-items: center;
  padding: 20px;
  opacity: 0;
  transition: opacity 0.18s var(--ease);
}
.sup-mini-modal.is-open { opacity: 1; }

.sup-mini-overlay {
  position: absolute; inset: 0;
  background: rgba(5,5,7,0.72);
  backdrop-filter: blur(4px);
}

.sup-mini-frame {
  position: relative;
  width: 100%;
  max-width: 460px;
  background: var(--bg-1);
  border: 1px solid var(--border-strong);
  border-radius: 14px;
  padding: 22px 24px 20px;
  box-shadow: 0 24px 60px -20px rgba(0,0,0,0.7);
  transform: translateY(8px);
  transition: transform 0.18s var(--ease);
}
.sup-mini-modal.is-open .sup-mini-frame { transform: translateY(0); }

.sup-mini-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}
.sup-mini-title {
  font-size: 16px;
  font-weight: 800;
  letter-spacing: -0.012em;
  color: var(--text);
}
.sup-mini-close {
  background: transparent; border: 0;
  width: 28px; height: 28px;
  border-radius: 6px;
  display: grid; place-items: center;
  color: var(--text-3);
  cursor: pointer;
}
.sup-mini-close:hover { background: rgba(255,255,255,0.06); color: var(--text); }

.sup-mini-sub {
  font-size: 13px;
  line-height: 1.55;
  color: var(--text-2);
  margin-bottom: 14px;
}
.sup-mini-sub strong { color: var(--text); }

.sup-mini-textarea {
  width: 100%;
  min-height: 130px;
  max-height: 260px;
  padding: 11px 13px;
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 9px;
  color: var(--text);
  font-family: inherit;
  font-size: 13.5px;
  line-height: 1.55;
  resize: vertical;
  outline: 0;
  margin-bottom: 14px;
}
.sup-mini-textarea:focus { border-color: var(--gold-line); }

/* ─── Mensagens prontas (canned) na resposta rapida ─────────────────── */
/* Atalho dentro do envio rapido: abre o modal de biblioteca. */
.sup-canned-pick {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  margin-bottom: 12px;
  padding: 8px 13px;
  background: rgba(201,162,79,0.10);
  border: 1px solid var(--gold-line);
  color: var(--gold);
  border-radius: 8px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease);
}
.sup-canned-pick:hover { background: rgba(201,162,79,0.18); }
.sup-canned-pick svg { flex: none; }

.sup-canned {
  margin-bottom: 14px;
  padding: 10px 12px;
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 10px;
}
.sup-canned-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
  margin-bottom: 8px;
}
.sup-canned-lead {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.04em;
  text-transform: uppercase;
  color: var(--text-3);
}
.sup-canned-lead svg { color: var(--gold); flex: none; }
.sup-canned-new {
  background: rgba(201,162,79,0.10);
  border: 1px solid var(--gold-line);
  color: var(--gold);
  font-family: inherit;
  font-size: 11.5px;
  font-weight: 700;
  padding: 4px 10px;
  border-radius: 7px;
  cursor: pointer;
  transition: background 0.18s var(--ease);
}
.sup-canned-new:hover { background: rgba(201,162,79,0.18); }

.sup-canned-list {
  display: flex;
  flex-direction: column;
  gap: 5px;
  max-height: 150px;
  overflow-y: auto;
}
.sup-canned-empty {
  font-size: 12px;
  line-height: 1.5;
  color: var(--text-3);
  padding: 4px 2px;
}
.sup-canned-empty strong { color: var(--text-2); }

.sup-canned-row { display: flex; align-items: center; gap: 4px; }
.sup-canned-use {
  flex: 1 1 auto;
  min-width: 0;
  text-align: left;
  background: var(--bg-3);
  border: 1px solid var(--border);
  color: var(--text);
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 600;
  padding: 7px 10px;
  border-radius: 7px;
  cursor: pointer;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  transition: border-color 0.16s var(--ease), background 0.16s var(--ease);
}
.sup-canned-use:hover {
  border-color: var(--gold-line);
  background: rgba(201,162,79,0.08);
}
.sup-canned-iconbtn {
  flex: none;
  width: 28px; height: 30px;
  display: grid; place-items: center;
  background: transparent;
  border: 1px solid var(--border);
  border-radius: 7px;
  color: var(--text-3);
  cursor: pointer;
  transition: color 0.16s, border-color 0.16s;
}
.sup-canned-iconbtn:hover { color: var(--text); border-color: rgba(255,255,255,0.20); }
.sup-canned-delbtn:hover { color: var(--red); border-color: var(--red); }

.sup-canned-row.is-confirming {
  gap: 8px;
  padding: 5px 8px;
  background: rgba(217,124,124,0.10);
  border: 1px solid var(--red);
  border-radius: 7px;
}
.sup-canned-confirm-q {
  flex: 1 1 auto;
  min-width: 0;
  font-size: 12px;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.sup-canned-confirm-yes, .sup-canned-confirm-no {
  flex: none;
  font-family: inherit;
  font-size: 11.5px;
  font-weight: 700;
  padding: 4px 9px;
  border-radius: 6px;
  cursor: pointer;
}
.sup-canned-confirm-yes { background: var(--red); border: 0; color: #fff; }
.sup-canned-confirm-no {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-2);
}

.sup-canned-form {
  margin-top: 9px;
  padding-top: 10px;
  border-top: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 7px;
}
.sup-canned-title-in, .sup-canned-body-in {
  width: 100%;
  background: var(--bg-1);
  border: 1px solid var(--border);
  border-radius: 7px;
  color: var(--text);
  font-family: inherit;
  font-size: 13px;
  padding: 8px 10px;
  outline: 0;
}
.sup-canned-title-in:focus, .sup-canned-body-in:focus { border-color: var(--gold-line); }
.sup-canned-body-in {
  min-height: 70px;
  max-height: 160px;
  line-height: 1.5;
  resize: vertical;
}
.sup-canned-form-foot { display: flex; align-items: center; gap: 8px; }
.sup-canned-form-hint {
  flex: 1 1 auto;
  font-size: 11.5px;
  color: var(--text-3);
}
.sup-canned-form-cancel {
  background: transparent;
  border: 1px solid var(--border);
  color: var(--text-2);
  font-family: inherit;
  font-size: 12px;
  font-weight: 600;
  padding: 6px 12px;
  border-radius: 7px;
  cursor: pointer;
}
.sup-canned-form-cancel:hover { color: var(--text); border-color: rgba(255,255,255,0.20); }
.sup-canned-form-save {
  background: var(--gold);
  border: 0;
  color: var(--bg-1);
  font-family: inherit;
  font-size: 12px;
  font-weight: 700;
  padding: 6px 14px;
  border-radius: 7px;
  cursor: pointer;
  transition: background 0.18s;
}
.sup-canned-form-save:hover { background: #dfb66a; }
.sup-canned-form-save:disabled { opacity: 0.5; cursor: not-allowed; }

/* ─── Anexos da resposta rapida ─────────────────────────────────────── */
.sup-quick-atts {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 10px;
}
.sup-quick-att {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  max-width: 100%;
  padding: 5px 8px;
  background: var(--bg-3);
  border: 1px solid var(--border);
  border-radius: 7px;
  font-size: 12px;
  color: var(--text-2);
}
.sup-quick-att-name {
  max-width: 180px;
  overflow: hidden;
  white-space: nowrap;
  text-overflow: ellipsis;
  color: var(--text);
  font-weight: 600;
}
.sup-quick-att-size { color: var(--text-3); font-size: 11px; }
.sup-quick-att-rm {
  background: transparent;
  border: none;
  color: var(--text-3);
  cursor: pointer;
  font-size: 15px;
  line-height: 1;
  padding: 0 2px;
}
.sup-quick-att-rm:hover { color: var(--red); }

.sup-quick-attbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 12px;
  flex-wrap: wrap;
}
.sup-quick-attach {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 7px 12px;
  background: rgba(201,162,79,0.10);
  border: 1px solid var(--gold-line);
  color: var(--gold);
  border-radius: 8px;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: background 0.18s var(--ease);
}
.sup-quick-attach:hover { background: rgba(201,162,79,0.18); }
.sup-quick-atthint { font-size: 11.5px; color: var(--text-3); }

.sup-mini-foot {
  display: flex;
  justify-content: flex-end;
  align-items: center;
  gap: 8px;
}
.sup-mini-cancel {
  background: transparent;
  border: 1px solid rgba(255,255,255,0.10);
  color: var(--text-2);
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 600;
  padding: 9px 14px;
  border-radius: 8px;
  cursor: pointer;
}
.sup-mini-cancel:hover { border-color: rgba(255,255,255,0.20); color: var(--text); }
.sup-mini-confirm {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  background: var(--gold);
  border: 0;
  color: var(--bg-1);
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 700;
  padding: 9px 18px;
  border-radius: 8px;
  cursor: pointer;
  transition: background 0.18s;
}
.sup-mini-confirm:hover { background: #dfb66a; }
.sup-mini-confirm:disabled { opacity: 0.5; cursor: not-allowed; }
/* Variante perigosa (descartar / limpar): vermelho. */
.sup-mini-confirm.is-danger {
  background: var(--red);
  color: #fff;
}
.sup-mini-confirm.is-danger:hover { background: #e08f80; }
.sup-reply-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.14em;
  text-transform: uppercase;
  color: var(--text-3);
}
.sup-reply textarea {
  width: 100%;
  min-height: 110px;
  max-height: 220px;
  padding: 11px 13px;
  background: var(--bg-2);
  border: 1px solid var(--border);
  border-radius: 9px;
  color: var(--text);
  font-family: inherit;
  font-size: 13.5px;
  line-height: 1.55;
  resize: vertical;
  outline: 0;
}
.sup-reply textarea:focus { border-color: var(--gold-line); }
.sup-reply-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.6rem;
  margin-top: 10px;
}
.sup-reply-meta {
  font-size: 11px;
  color: var(--text-4);
}
.sup-reply-send {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  background: var(--gold);
  color: var(--bg-1);
  border: 0;
  border-radius: 8px;
  font-size: 12.5px;
  font-weight: 700;
  letter-spacing: 0.02em;
  transition: background 0.18s var(--ease), opacity 0.18s;
}
.sup-reply-send:hover { background: #dfb66a; }
.sup-reply-send:disabled { opacity: 0.5; cursor: not-allowed; }
.sup-reply-status {
  font-size: 11.5px;
  color: var(--text-3);
}
.sup-reply-status.is-err { color: var(--red); }
.sup-reply-status.is-ok  { color: var(--green); }

/* ═══════════════════════════════════════════════════════════════════
   RESPONSIVE
   ═══════════════════════════════════════════════════════════════════ */

/* Elementos so-mobile escondidos por padrao (desktop). */
.sup-mobile-filters,
.sup-detail-back { display: none; }
.sup-drawer-backdrop { display: none; }

/* Cabecalho da lista em linha pra acomodar o botao Filtros (mobile). */
.sup-list-head { display: flex; align-items: center; gap: 8px; }
.sup-list-head-label { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* Botao Filtros (mobile): abre o drawer da sidebar. */
.sup-mobile-filters {
  align-items: center; gap: 6px; flex-shrink: 0;
  border: 1px solid var(--border); background: var(--bg-3); color: var(--text-2);
  border-radius: 7px; padding: 5px 10px; font: inherit; font-size: 11px; font-weight: 700;
  letter-spacing: 0.04em; text-transform: uppercase; cursor: pointer;
}
.sup-mobile-filters:hover { color: var(--gold); border-color: var(--gold-line); }

/* Botao Voltar (mobile): fecha o overlay do detalhe. */
.sup-detail-back {
  align-items: center; gap: 6px; align-self: flex-start;
  border: 1px solid var(--border); background: var(--bg-3); color: var(--text-2);
  border-radius: 8px; padding: 7px 12px; font: inherit; font-size: 12px; font-weight: 600;
  cursor: pointer; margin-bottom: 12px;
}
.sup-detail-back:hover { color: var(--gold); border-color: var(--gold-line); }

/* ─── Tablet: 2 colunas, detalhe vira overlay ao abrir um ticket ─── */
@media (max-width: 960px) {
  .sup-layout { grid-template-columns: 200px 1fr; }
  .sup-detail { display: none; }
  .sup-detail.is-open {
    display: flex;
    position: fixed;
    top: 60px; left: 0; right: 0; bottom: 0;
    z-index: 50;
    background: var(--bg-page);
  }
  .sup-detail-back { display: inline-flex; }
}

/* ─── Celular: 1 coluna, sidebar vira drawer deslizante ─── */
@media (max-width: 640px) {
  .sup-layout { grid-template-columns: 1fr; }
  .sup-mobile-filters { display: inline-flex; }

  /* Sidebar = drawer fixo que desliza da esquerda. */
  .sup-sidebar {
    position: fixed;
    top: 60px; bottom: 0; left: 0;
    width: 272px; max-width: 84vw;
    transform: translateX(-100%);
    transition: transform 0.24s var(--ease);
    z-index: 70;
    box-shadow: 8px 0 30px rgba(0, 0, 0, 0.5);
  }
  .sup-layout.filters-open .sup-sidebar { transform: translateX(0); }

  .sup-drawer-backdrop {
    position: fixed;
    top: 60px; left: 0; right: 0; bottom: 0;
    background: rgba(0, 0, 0, 0.55);
    z-index: 65;
  }
  .sup-layout.filters-open .sup-drawer-backdrop { display: block; }

  /* Overlay do detalhe ocupa a tela inteira no celular. */
  .sup-detail.is-open { top: 60px; }
  .sup-detail-content { padding-left: 14px; padding-right: 14px; }

  /* ── Cabecalho enxuto: o maior espaco vertical fica pras mensagens ── */
  .sup-detail-head { padding: 10px 0 9px; }
  .sup-detail-back { margin-bottom: 8px; padding: 5px 10px; font-size: 11.5px; }
  .sup-detail-subject { font-size: 1.0rem; margin-bottom: 3px; }
  .sup-detail-meta { font-size: 12px; gap: 0.3rem 0.55rem; }
  .sup-meta-email { font-size: 12.5px; }

  /* Mensagens ocupam o maximo: padding lateral zerado (o content ja tem 14px)
     e vertical reduzido. */
  .sup-messages { padding: 12px 0 14px; }

  /* ── Box de acoes compacto: meta numa linha + barra de icones ── */
  .sup-reply {
    padding: 8px 10px calc(8px + env(safe-area-inset-bottom, 0px));
  }
  .sup-reply-cta .sup-reply-inner { gap: 7px; }
  .sup-reply-cta .sup-reply-meta {
    font-size: 11px;
    max-width: 100%;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
  }

  /* Acoes = 1 linha de botoes so-icone, divididos igualmente. Antes
     empilhavam em 4 linhas full-width comendo a area de mensagens. O
     rotulo some (sup-btn-label) e fica so o simbolo; o title/tooltip
     preserva o significado de cada botao. */
  .sup-reply-cta .sup-reply-actions {
    flex-direction: row;
    flex-wrap: nowrap;
    width: 100%;
    gap: 8px;
  }
  .sup-reply-cta .sup-reply-actions > button {
    flex: 1;
    min-width: 0;
    width: auto;
    padding: 0;
    min-height: 46px;
    justify-content: center;
    border-radius: 11px;
  }
  .sup-reply-cta .sup-reply-actions > button .sup-btn-label { display: none; }
  .sup-reply-cta .sup-reply-actions > button svg { width: 20px; height: 20px; }
}